We make better drivers and riders

Compliance and Policy

This section contains compliance information and policy documents. If you have questions or require guidance, please contact your Area Service Delivery Manager.

Informal Resolution Final:

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Complaints Process V1.0 Feb 2022:

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Complaints Process Flow Chart Feb 2022:

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Complaints Log V1.0 Jan 2022:

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Complaint Recording Form V.1.0 Jan 2022:

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Group Organised Rides:

Recording Guidelines:

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IAM RoadSmart Zero Tolerance Statement:

Safeguarding Statement:

Sexual Harassment:

Under 18s Safeguarding

Complaints assessor/examiner

EDI Presentation

Advanced Riding with Associate 2024

GDPR Compliance presentation

Advanced Driving - Associate 2024